SlideGrand Refund Policy
What you need to know about refund requests
- Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a “fair go” by using a baseline standard.
- All refund requests will be sent to the SlideGrand Help Team to review.
- If you are eligible for a refund, Refunds will be processed within 14 days.
In order to submit a refund request, please submit a ticket related to the order and detail the reason you’re requesting a refund to our support team at: [email protected].
- Please don’t forget to whitelist our email: [email protected] to ensure our emails reach your inbox without any issues.
Before requesting a refund
Review our SlideGrand Refund Rules to check if you are eligible for a refund.
The Refund depends on your current subscription plan. As long as you didn’t start downloading templates using your current plan, our billing team will issue a full refund once you purchase a new plan.
For example:
If your current plan is 1-Day Access (Standard License) and you downloaded one or two templates using this plan, then you decided to upgrade your plan to 1-Day Access (Extended License), you will need to purchase the new plan again, and there will be no refund in this case, but if you didn’t download any templates using your old plan then upgraded to 1-Day Access (Extended License), we would refund you the full amount you paid for your previous plan (1-Day Access (Standard License)).
If your current plan is Annual Professional (Standard License), then you decided to upgrade your plan to Annual Professional (Extended License), you will need to purchase the new plan again, and we will refund you the full amount you paid for your previous plan (Annual Professional (Standard License)).
Why a refund may not be given
If the product is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- You don’t want it after you’ve downloaded it.
- The product did not meet your expectations.
- You simply change your mind.
- You bought a product by mistake.
- You do not have sufficient expertise to use the product.
- You can no longer access the item because it has been removed (we advise you to download the product as soon as you have purchased them to avoid this situation).